thetrainline.com Sucks

By July 7, 2010 6 Comments

Join the discussion 6 Comments

  • Emma McLean says:

    Wow. Just wow. I went to their site last night around midnight to check a booking and their site was down too. Please do let us know how this story progresses!

  • Katherine_ann says:

    I had a similar experience with them attempting to find Hannah’s train tickets for Shift. I booked them a month in advance, they stlll hadn’t arrived two days before the conference. 3 customer service people and 2 formal complains later the tickets arrived.

  • bobbie gardner says:

    I hate bad customer service, it makes my blood boil! Did you see my maintenance man post? Would love your advice.B x

  • Steve Jones says:

    That’s shocking! I recently booked tickets with redspottedhanky.com and had a couple of concerns about my ticket but their customer services were fine. If they’d have treated me like this I would’ve flipped!

  • Alicia Cook says:

    Put him in a cupboard!

  • Frank Walker says:

    We visited from the US and were very unimpressed with Trainline.com’s rigidity and lack of customer service. You’d be much better off dealing directly with the rail company itself.

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